1. Overview
Showboat is a marketplace platform that connects buyers with independent sellers and third-party retailers. Showboat very rarely holds inventory or manages physical fulfillment. All shipping and delivery services are provided directly by the seller or retailer from whom the item is purchased.
2. Shipping Responsibility
By completing a purchase through Showboat, you acknowledge that:
- The seller or retailer is solely responsible for handling, packaging, dispatch, and delivery of your order.
- Showboat is not the merchant of record and does not control shipping methods, timelines, or associated costs.
Showboat may, at its discretion, assist with communication or dispute resolution, but is not responsible for the performance of any shipping carrier or seller.
3. Shipping Methods & Delivery Timeframes
Shipping options and estimated delivery timeframes are determined by the seller or retailer. These may vary based on location, carrier availability, and item type.
Any delivery estimates provided are non-binding and subject to change at the seller’s discretion.
4. Tracking Information
Where available, sellers will provide tracking information once an order has been dispatched. Tracking availability and accuracy are dependent on the seller and their chosen carrier.
5. Shipping Fees
Shipping costs are set by sellers or retailers and are displayed at checkout (or via the retailer’s site for affiliate purchases). Showboat does not set or adjust shipping fees.
6. International Shipping & Customs
International shipping availability is determined by each seller. Buyers are responsible for any customs duties, taxes, import fees, or additional charges imposed by local authorities.
Sellers may refuse delivery to certain regions based on local regulations or carrier limitations.
7. Lost, Damaged, or Delayed Shipments
Risks associated with shipment—including loss, theft, damage, or delay—transfer to the buyer once the seller hands the package to the carrier.
If an issue arises:
- Please contact the seller or retailer directly to initiate an investigation.
- Showboat may provide support to facilitate communication but cannot issue refunds or guarantees on behalf of sellers.
8. Seller Standards
All sellers on Showboat are required to:
- Dispatch items within the timeframe stated in their listing;
- Provide accurate tracking information where applicable;
- Package items securely and appropriately;
- Comply with all relevant shipping, export, and customs regulations.
Sellers who fail to meet these standards may be subject to review or removal from the platform.
9. Contact & Support
If you require assistance contacting a seller or believe a seller is not meeting their obligations, you may reach out to Showboat Support. While we cannot intervene in every case, we aim to help ensure a fair experience for all users.
